Career Opportunities with Inline Plastics Corp

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Current Opportunities at Inline Plastics

If you share our commitment to quality and a drive to succeed, we’d love to hear from you.

IT Service Desk Technician-Level II

Department: Information Technology
Location: Shelton, CT

As an IT Service Desk Technician-Level II, you will provide IT technical/helpdesk support for end users within a multi-site manufacturing environment.

Responsibilities Include: 

  •  Provide support, break-fix/hardware repair and troubleshooting of IT deployed equipment, smartphones, networks, printers, phone systems and software installations
  • Use and maintain organizationís IT Services Management (ITSM) software solution to identify, document, track and resolve reported problems to ensure maximum issue resolutions in minimum time
  • Contribute and maintain clear and concise Web-based Self-Help/FAQ documentation that empowers end-users to self-resolve common issues
  • Assist with managing the inventory of all IT assets
  • Other duties/functions may be added or assigned
Education & Experience:
  • Associateís Degree, Technical School and or computer certifications with 2-3 years of related experience in the troubleshooting of Microsoft Windows desktops, virtual desktops, servers, networks, printers, smartphones, network connectivity and other computer related technologies
  • Proficient with all Microsoft Office applications including Office 365
  •  Working knowledge of Adobe Illustrator, InDesign, and Photoshop, as well as CAD/CAM applications is a plus
  • Working knowledge of LAN/WAN environments, TCP/IP, DNS, DHCP, switches, routers and other network devices
  • Effective organization and planning skills and ability to prioritize work on multiple projects with high attention to detail
  • Strong interpersonal communications skills including the ability to ask relevant questions, effectively listen, provide information, and collaborate with others in a positive way
  • Proven analytical and problem-solving abilities
  • Ability and willingness to provide support during off hours when necessary

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